Plyto

Support

Real humans read everything sent here. Email us any time at support@plyto.ai or use the form below. Inside the app, the fastest answer is usually asking Plyto itself.

Common questions

How does the free plan work?+

Plyto Free is $0 a month with no credit card and no expiration: the full CRM, up to 100 contacts, 100 email sends a month, lead forms, unlimited users and monthly AI credits. A new account starts with every feature unlocked, including ads, automations and SEO, so you can see the whole product before deciding. Pick a paid plan whenever you need more capacity; nothing is deleted if you take your time.

What are AI credits?+

Credits pay for the AI work Plyto does on your behalf: chatting with your agent, generating ad creatives, website scans, the daily ads advisor. Every plan includes a monthly credit budget (a one-time $5 on the trial, $5 a month on Free), you can buy credit packs any time from Billing, and you can see exactly where credits went in Settings → Billing. A credit pack adds credit worth 80% of its price; the remaining 20% is a service fee.

How do I run Facebook or Instagram ads through Plyto?+

Connect your Meta account in Settings → Integrations, then ask the agent to draft a campaign (or build one manually in Marketing → Ads). You review the budget and click Launch. Nothing ever spends money without your explicit click, and you can pause any campaign at any time.

Can I send email from my own domain?+

Yes. Settings → Domains walks you through adding a few DNS records, and once verified, every email Plyto sends (one-offs, sequences, automations) comes from your address instead of ours.

Can my website and lead forms live on my own domain?+

Yes. Connect a custom domain to your Plyto-built site in the Website section, and your hosted forms become available on that domain too. Forms can also be embedded directly on any site you already have.

What happens to my leads when a form is submitted?+

Submissions become contacts automatically (email is the matching key), can trigger automations (welcome emails, task creation, list membership), and carry their ad-click attribution so you can trace revenue back to the campaign that produced it.

Can my whole team use Plyto?+

Every plan includes unlimited seats. Invite teammates from Settings → Team with owner, admin, editor, or viewer roles.

Does Plyto work with Claude or other AI assistants?+

Yes. Plyto ships a hosted MCP server, so you can connect your CRM to Claude, Cursor, or any MCP-capable assistant and work your contacts, deals, and reports from there. Setup takes about two minutes: see plyto.ai/developers.

Can the AI spend money or email my customers on its own?+

No. The agent drafts; you approve. Ad launches, budget raises, and bulk emails all require an explicit human confirmation, and hard spending caps can't be changed by the agent.

How do I cancel?+

Settings → Billing, any time. Your data stays exportable, and we don't do retention dark patterns.

Getting started

Set up your account in 10 minutes+

1. Complete the four-step setup wizard when you first sign in: business basics, brand profile, connections, done. 2. Import contacts (Contacts → Import) from a CSV; columns map automatically and duplicates merge by email. 3. Add your logo and brand colors in Settings → Brand so every generated graphic and hosted form carries them. 4. Ask Plyto for anything with ⌘J: it sees the page you are on.

Import contacts from another CRM+

Export a CSV from your old tool, then Contacts → Import. Plyto maps standard columns automatically, lets you match custom ones, deduplicates by email, and nothing sends to anyone during an import. Deals and pipelines can be rebuilt from the agent: describe your stages and it creates them.

Write a better brief+

Everywhere Plyto asks what you want (campaigns, images, emails), specifics beat adjectives: who it is for, what they get, what it costs, what happens when they click. Every brief you write is saved under Settings → Your prompts, and the Past briefs button beside the campaign box lets you rerun an old one with edits.

Running ads

Launch your first campaign+

Marketing → Ads → New campaign. Pick where it runs (or let Plyto decide), describe the goal in a sentence, and Build my campaign creates the audience, budget, ads and images for review. Nothing spends until you click Launch on the Review & launch panel, and everything is created paused on the platform until the final step.

Connect Meta and Google+

Settings → Integrations. Meta connects your ad account, Facebook Page and pixel in one OAuth pass; Google connects your Google Ads account. Both are read-write for campaigns Plyto manages and never touch campaigns you run elsewhere, and disconnecting revokes access immediately.

Set up conversion tracking+

Google: created automatically the first time you launch, and every lead your CRM captures feeds back to Google so bidding chases customers instead of clicks. Meta: pick or create a pixel in Settings → Integrations and Plyto fires events from your hosted forms and pages. If a campaign ever says tracking is missing, ask the agent to repair conversion tracking and it will fix the account and switch bidding over.

Read your results in one place+

Marketing → Ads → Performance rolls every platform into one view: combined totals, a tab per platform, and a side-by-side table. On a campaign page, Refresh numbers pulls today's data on demand instead of waiting for the daily sync, and Where the money went breaks spend down by network, device and location.

Stop wasted spend+

Every Google campaign launches with a floor of blocked junk searches, and the What people searched card flags terms that spend without converting so you can block them in one click. Budgets have hard daily caps the agent cannot raise. If a campaign underdelivers, the Delivery card says what the platform itself reports rather than leaving you guessing.

Creative

Generate ad graphics that look like your business+

Creative studio → Generate. Describe the scene, pick Photo, Bold graphic or Illustration, choose sizes, and Plyto renders every placement with your headline and real logo composited on. The single biggest quality lever: upload a real photo of your business and press its star to make it a reference. Generated images then match your actual place, people and light. Generated images cannot be references, only real photos.

Use your own photos in ads+

Add images in Creative studio (or straight from the ad editor with Choose from library). In the ad editor, Or dress an image you already have takes a library photo and lays your headline and logo on it with no AI generation at all: your real crew, your real product, dressed like an ad.

Keep the library organized+

Tag images as you generate them (the Tags field in the Generate dialog suggests what you already use), filter the library by tag or size, select many at once to re-tag, and bulk delete with a typed confirmation. Deleting anything used by a live ad is blocked so you cannot break a running campaign from the library.

Email and automations

Send your first campaign+

Marketing → Email → New campaign, describe what you want to send, review the draft, pick a list, send or schedule. Plyto enforces unsubscribe links and suppression automatically, and bulk sends always wait for your explicit confirmation.

Automate the follow-up+

Automations run on triggers like form submitted or deal stage changed, with steps for delays, emails, tasks and branches. Describe the workflow to the agent in plain English and it assembles the steps for review; nothing activates until you turn it on, and every enrollment is inspectable.

Account and data

Understand your bill+

Plans are flat: Connect your agent $19, Ads Manager $49, Everything $149, Scale $399, unlimited seats on all of them. Ads, creative and landing pages start on Ads Manager; deals, email and automations are on Everything. AI credits are the only usage-based part; Settings → Billing shows exactly where every credit went, and the agent pauses rather than overspending when the budget runs out.

Export everything, or leave+

Settings → Billing cancels in two clicks with no retention flow. Your contacts, companies, deals and submissions export as CSV any time, and right-to-erasure requests are honored from the same place.

Control who can do what+

Settings → Team. Owners and admins manage billing and integrations, editors work the CRM and marketing, viewers read. Every action, human or agent, lands in Settings → Activity log with who did it and how.

Get in touch

Questions, bugs, or the feature you wish existed. Feature requests go straight to the people building Plyto.

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